FAQ

Frequently Asked Questions (FAQ)

1. Why do I need to register on your website?

You are not required to create an account before shopping on our website. However, once you confirm your first order, you will be prompted to register and provide your basic details.

Registration takes only a few minutes and helps you save time on future visits. Your information will be securely stored, allowing for a faster and smoother checkout experience.

2. Can I trust your website with my personal details?

Yes, absolutely. We are committed to protecting your privacy and ensuring the security of your personal information.

We do not share your data with third parties. For more details, please refer to our Privacy Policy.

3. Do you offer discounts on products?

Yes, we occasionally offer discounts on selected products. These offers are clearly displayed on our website.

We also provide digital coupons that customers can use during promotional campaigns to avail additional discounts.

4. How do I access my order history?

1. Sign in to your Darewolf account.

2. In the top right corner of your screen, click ‘Account.’

3. To view your order history, go to ‘My Account.’

 

5. How do I track my order?

We'll notify you via SMS and email whenever the status of your shipment changes. In the meantime, you can always check the status of your order on your Darewolf account.

 

1. Sign in to your account 

2. Navigate to ‘Order Details’ and click on ‘Order Tracking’

 

6. Can I change my order after it has been placed?

No, once an order has been confirmed, we cannot change anything. We cannot add items to it, substitute one item for another, or increase the quantity of a product. You can, however, always place a new order with the new items you want.

 

7. What payment methods are available?

1. You can pay with cash on delivery

2. You can choose to make the payments online by using credit or debit cards and internet banking

8. What payment methods are available?

Yes, we have teamed up with reputable payment gateways to make sure that every order's payment is safe and secure.

 

My order was not confirmed, but the money was deducted from my account.

If at any point a situation like this arises, your money will be returned to your account within five to seven business days. In the meantime, you can go ahead and place a new order for your items.